Shipping & Handling
All orders ship via USPS Ground Advantage, both domestically and internationally (when applicable). Shipping insurance is not included. If you would like your package insured, please contact me prior to shipping or purchase insurance separately. Orders require up to 10 business days to process and pack. Please contact me after 11 business days for order inquiries. Once an order has shipped, I am not responsible for packages that are lost or damaged unless insurance was purchased. If the package is insured, I will assist with filing a claim. I am not responsible for carrier delays or issues after the package has been dropped off at the post office. Any returned packages that are successfully received must have shipping paid again in full. I am not liable for packages lost in transit during a return. All pins are bubble wrapped, placed in a ganza bag, and shipped inside a bubble mailer for protection. I do not combine shipping unless notified prior to shipping.
International Shipping
International shipping is available. Buyers are responsible for all customs duties, import VAT, tariffs, and any additional taxes or fees imposed by their country. By purchasing, you acknowledge that I am not liable for any additional charges incurred during or after shipping, including customs processing or import-related fees. I adjust the package value accordingly to try to prevent this. When placing an international order, you may leave a note at checkout if you would like me to contact you before shipping to confirm details.
Pin Grading
Standard
Pins with no noticeable flaws. Minor imperfections in enamel or effects may be present due to the handcrafted nature of enamel pins. Please note that grading is subjective, and my standards may differ from yours. I do my best to uphold the highest quality possible for these pins. Standard refers to the standard of the batch. If a batch of pins is found to have a general lower quality, then the Standard grade of that batch will be lower quality than that of a higher quality batch.
B Grade
Pins with noticeable defects, which may include (but are not limited to):
Missing chains, charms, or jewels
Missing or uneven plating (including on the back)
Metal imperfections or rough edges
Overfilled enamel flooding metal lines
Scuffed enamel or metal
Gouges, scratches, or marks
Missing enamel
Air bubbles
Absent metal lines
C Grade
Pins with more noticeable defects that I deem too strong to be B Grade.
Please note: Only the front of the pin is graded. The back of the pin is not considered during grading.
Cancellations / Refunds / Drop Buddies
Drop buddies are a great way to increase your chances of securing a pin. However, I do not offer refunds, cancellations, or address changes. Please coordinate all drop buddy arrangements privately. Requests for refunds or cancellations will not be considered.
Shop Information
Shop links are available in my bio. All preorders are placed through my Big Cartel shop. All in-hand drops are conducted through my Etsy shop.
Preorders
Preorders may take 4 months or longer to complete. If you are unable to wait, please do not purchase. Extras will always be available at a later date. NO refunds on preorders under any circumstances, unless otherwise noted by me. Filing a chargeback will result in a permanent ban from my shop and all platforms. All preorder customers will receive the best pins from the batch. If stock allows, all orders will receive Standard pins. If not, some orders may receive B grade pins with a partial refund (see Grading Policy).
Preorder Terms & Conditions
By purchasing a preorder, you acknowledge and accept the following: Final pin colors may vary depending on pin effects. Differences between art proofs and final products may occur due to color adjustments during manufacturing. Designs may vary due to limitations on the number of colors available during production.
Replacements
Replacements are offered only for Standard grade pins that are heavily flawed or incorrectly received. B Grade pins are final sale and not eligible for replacement. You must contact me within 5 days of delivery (based on USPS tracking) to request a replacement. Replacement requests must be emailed to me with:
Your order number
Clear photos showing the issue
Subject line: “Replacement Inquiry”
Replacement requests are not guaranteed and may be denied at my discretion. Do not send pins back without confirmation. If approved, you are responsible for return shipping costs. Replacement pins will ship only after the original pin is received.